I provide technical support via email. Send a message to firstname.lastname@example.org.
Sequences and other email attachments
Please don't send sequences or other files in-line in the message. Email systems
sometimes change formatting in important ways.
Better is to use an archive format such as
tar, especially if you're sending
multiple files. Under Windows, you can use
other utilities to create tar files. If you have data that is too large to
send as an attachment, you can use a
free file sharing service.
I answer most
questions same day. If you don't hear from me after a couple of
days, maybe your email got spam- or virus-filtered, then you're
welcome to send a follow-up message.
If MUSCLE does something unexpected, e.g.
crashes or fails to produce expected results, then please make a
example. it's a big help, thanks!
Please be considerate
MUSCLE and USEARCH
have thousands of users, and on a typical day I get several tech
support questions. I'm happy to support the software, but I would
appreciate it if you were considerate of my workload. I am not paid a salary to do this work, and I don't have
grant support. Please make an effort to solve the problem
yourself, or at least narrow it down as much as you can by making a